We request the courtesy of a 48-hour cancellation notice for all services (within reason) otherwise we reserve the right to retain the full deposit fee.
What if I book within 48 hours?
Your deposit will be non-refundable
What happens if my appointment is cancelled by the salon?
Radiant London reserves the right to cancel pre-booked appointments with up to 24 hours’ notice before the day of an appointment or shorter subject to exceptional circumstances, such as staff illness/absence or emergency etc. Your deposit will be refundable in these circumstances.
How do I cancel an appointment?
Cancellations can be accepted via email ONLY email@example.com Please note: Our salon is closed on a Sunday and Monday, therefore cancellations for a Tuesday or Wednesday must be made via email. The 48-hour policy still applies.
What if I miss my appointment?
If a client misses two or more appointments without notice, that person may only be accepted on a walk-in basis.
Clients are asked if possible to arrive 15 minutes before their appointment is due. If a client fails to arrive on time for their appointment, they may not receive all scheduled services due to the pre-booked allotted time. Any client arriving more than 15 minutes late for their appointment may need to be rescheduled for another date/time and their £30 deposit will forfeited.
We aim to please all of our clients. Therefore, in any event that you are unsatisfied with the services provided, please inform one of our stylists or request to speak to the manager before leaving. Due to the nature of our business we will try to work with you and gladly resolve any problems within a reasonable time. However, all sales are final and we do not issue any cash refunds on our services or products.